Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply

Which payment methods are accepted in the Online Shop?

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How long will delivery take?

Currently, We Stores offers expedited shipping via US Post.

Find out how long your delivery is likely to take to reach you, based on your location: Estimated delivery time.

Please note that any orders placed over the weekend will not leave for delivery until Monday, due to US Post pick-up schedules.

How secure is shopping in the Online Shop? Is my data protected?

Products are packaged by licensed producers in a secure environment and are kept sealed throughout the distribution and sales proces

What exactly happens after ordering?

Wait For your tracking Number


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